Refunds and cancellations, in plain language

Visa support packages

Our package fees pay for professional time: consultation, document review, form guidance and appointment support. Once work on your file has started, the fee for that work is not refundable.

If you cancel before we begin work on your file, we will refund your package fee in full. If you cancel part-way through, we will confirm what has been completed and refund any unused portion fairly.

Embassy fees, visa application centre charges and other third-party costs are set and collected by those organisations and are always non-refundable by us.

Visa refusals

Visa decisions are made solely by the relevant embassy or consulate. A refusal does not qualify for a refund of our service fee, because our service is the preparation and support work itself — never a guaranteed outcome.

Flights

Flight refunds follow the fare rules of the airline and the ticket type you choose. Many promotional fares are non-refundable, while flexible fares allow changes or cancellations for a fee. We always explain the fare conditions before you confirm a booking.

Where an airline cancels or significantly changes your flight, you are generally entitled to a refund or re-routing under the airline's conditions of carriage and applicable regulations. We will help you pursue that with the airline.

Hotels and holiday services

Hotel, transfer and excursion refunds depend on the supplier's cancellation terms shown at the time of booking. Free-cancellation rates can usually be cancelled until the stated deadline; advance-purchase rates are normally non-refundable.

How to request a refund

Email info@oxfordholidays.co.uk or call +44 7848 493497 with your booking reference. We acknowledge refund requests within 2 working days and process approved refunds to your original payment method, usually within 7–14 working days.

If something goes wrong

If you are unhappy with how a refund request was handled, contact us first so we can put it right. Nothing in this policy affects your statutory rights under UK consumer law.