Your privacy, handled with care

Who we are

Oxford Holidays is a London-based travel consultancy providing visa application support, flight and hotel reservations and holiday planning. You can reach us at 128 City Rd, London EC1V 2NX, UK, by phone on +44 7848 493497 or by email at info@oxfordholidays.co.uk.

For data protection purposes, Oxford Holidays is the controller of the personal information you share with us.

Information we collect

Depending on how you use our services, we may collect:

• Contact details such as your name, email address, phone number and UK city of residence
• Travel details such as intended destinations, dates, nationality and visa history
• UK immigration or legal status information you choose to share so we can advise on the correct application route
• Booking information needed to arrange flights, hotels, insurance referrals or visa appointments
• Communications you send us by phone, email, WhatsApp or our enquiry forms

How we use your information

We use your information to respond to enquiries, assess eligibility for the services you request, prepare and review visa applications, make travel reservations, keep you updated and meet our legal and accounting obligations.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Who we share it with

Where needed to deliver your booking or application, we share relevant details with airlines, hotels, insurance providers, visa application centres, embassies and consulates, and payment processors. These organisations handle your information under their own privacy notices.

We may also share information where the law requires it, for example with regulators or law enforcement.

How long we keep it

We keep enquiry and booking records only for as long as needed to provide our services and to satisfy legal, tax and accounting requirements. When information is no longer needed, it is securely deleted.

Your rights

Under UK data protection law you have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information where there is no legal reason to keep it
• Object to or restrict certain uses of your information
• Complain to the Information Commissioner's Office (ICO) if you are unhappy with how we handle your data

Security and contact

We use appropriate technical and organisational measures to protect your information against loss, misuse or unauthorised access, and we limit access to staff who need it for your booking or application.

To exercise any of your rights or ask a question about this policy, contact us at info@oxfordholidays.co.uk or call +44 7848 493497.